You will be working as part of the team Global Issuing and in specific in the cluster of Issuing dispute Management for Sempris. The major focus of the team is providing services for and with our internal customers in the financial processing sector in all countries. Our team not only offers you a wide variety of work, and new technologies, but also the space to develop yourself in an environment where there is a good balance between experienced and less experienced colleagues. You will also be working closely with colleagues from the Development and Test departments and project group members on customer projects. We are a team, where each member has their own primary responsibility but with the support and help of colleagues.
As team we mainly take care of management and maintenance of a number of Issuing applications for the European market. To secure knowledge of a specific part of the business and their typical application issues, we have clustered the applications in the chain and each cluster is responsible for applications that are closely related to each other.
What will be your job?
We are looking for, will be part of the cluster which is responsible for the applications related to Issuing dispute Management (IDM).
Your work includes the following aspects of application management:
Manage the correct use of the applications during daily operation;
Manage and resolve incidents, problems and changes; and sometimes with customer interaction.
Quickly and accurately determine impact in case of (high level) incidents, estimate resolution times in case of (high level) incidents and establish counter measures in case of incidents;
Initiate improvement plans and prevention of problems;
Contribute to key consolidation projects (European Issuing transformation);
Support test- and development teams;
Set, check and maintain conditions and criteria for the implementation of new or changed application components and processes;
Produce quality improvement plans, business continuity plans, operating instructions.
What do you have to offer?
Having strong analytical skills is a prerequisite for this position and you will also need to be able to deal with pressure and stress while maintaining your ability to work in a structured manner. You should have a clear idea about what is expected from your role, but working in this complex application environment does not mean your knowledge needs to be exhaustive. Your communication to customers and colleagues should always be professional but with the confidence to say “no” when appropriate. You will also participate in projects on behalf of the department and in this role be the main representative and point of contact for the team.
Qualifications and Qualities:
Bachelor or University degree, preferably in an Applied Computer Science discipline;
Good communication skills with the ability to provide a coherent explanation at different levels;
Full proficiency of the English and German language is a must.
Ability to work accurately and independently and with customer focus;
Flexible with a focus on quality;
Cooperative team player;
Decisive and result oriented;
Conscientious and analytical worker;
Good organisation skills capable of enthusiastically completing tasks with the team;
Strong affinity with SQL, SOAP / XML, Web services, Windows Server, Linux, IIS, scripting (e.g. PowerShell, Linux shell)
Useful if you have already gained knowledge of ITIL and TMAP
What do we offer in return?
Our primary task is to ensure a continuous production service (often 7×24). The team provides standby for a number of applications and maintenance work often takes place outside office hours. Production applications are used either by equensWorldline internal departments, or external customers, which are mostly banks.
– Highly competitive/Top range salary
– Advanced health insurance package
– Extremely professional working environment
– Personal development opportunities
– Flexible working hours
Should you consider yourself as the right candidate for this role and would like to join our team, we would be glad to receive your CV and meet you in person.
Only shortlisted candidates will be contacted for an interview! All applications will be treated with strict confidentiality!