Business Analyst

Business Analyst

10 months ago
Full Time

With 100% yearly growth doubling YoY for past 3 years, EGS Bulgaria is one of the fastest growing companies in Bulgaria. EGS is a leading-edge Tech. Company focused on delivering Products and Services for Large Enterprise, Insurance, Banking and FinTech.

With offices in California, Massachusetts, Florida, Bulgaria (Sofia and Burgas), Armenia, Georgia, and others, EGS invests in the development of cutting-edge, industry-specific solutions serving its customers worldwide.

Our team is growing and we are looking for

*** Business Analyst ***

Main responsibilities:

• Working with Service Delivery Management as Requirement Engineers to establish Requirements from Customers for change requests (“Work Orders”).
• Creating concepts and specifications for change requests for implementation in the issuing processing system landscape. Those requests might be product-related and/or customer-related.
• Meetings and calls with our customers and the service providers of the customers
• collaboration with all members of the internal teams and the technical operation units
• Functional point of contact for the implementation of Work Orders.
• Checking and sign-off of test results.
• Setting up of new card programs/new products within the Issuing Backoffice System.
• Assure correct configuration of the Issuing Backoffice System.
• Analysis of Incident- and Problem-Tickets


• Excellent written and spoken communication skills; able to communicate complex information in a structured and an easy-to-understand way
• Highly experienced in analysis and specifications
• Fluency in German is great advantage
• Very good English skills, both spoken and written
• Knowledge of typical methodologies in that area:
o CPRE (Requirements Engineering)
o UML (Specification)
o BPMN (Business Process Modelling)
• Understanding of Mainframe and Java technology is desirable
• You should be skilled in and enjoy dealing with internal and external stakeholders. Working in a team is an important feature for you.
• High sense of responsibility and motivation

What we offer:

– Highly competitive/Top range salary
– Advanced health insurance package
– Food and gift vouchers
– Multisport card
– Flexible working time
– Extremely professional working environment

Should you consider yourself as the right candidate for this role and would like to join our team, please send  your CV to:

Only shortlisted candidates will be contacted for an interview! All applications will be treated with strict confidentiality!

In regards to GDPR 2016/679, upon sending your CV, you give your consent that the personal data included in the CV can be used for the purposes of the recruitment and hiring process.

Application Form

Mail your resume to